We never want your pet to be without their Nom Nom! If your pet's meals do not arrive on the intended day of delivery or the tracking information for your pet's order shows as marked as "delivered" but you cannot locate the box, we recommend first contacting the delivery carrier. They will have the most detailed information about the status of your package or where the package was left.
If you need further assistance, please contact us right away by clicking here or by calling 415-991-0669 so we can find a way to get your pet the meals they need. Our Customer Care team is here to help!