If you are storing meals in your freezer or your fresh meals have frozen in transit due to the effectiveness of dry ice (read more about why this might happen in this Help Article), here are a few ways we recommend defrosting:
- When you have served most of the meal packs stored in your fridge, begin moving some over from the freezer. Do this 24-48 hours before serving as this is approximately how long meals will take to thaw in your fridge.
- Place unopened meal packs in a warm water bath until thawed.
- Pour the meal into a microwave-safe bowl and warm for about 15 - 20 seconds. Each ingredient has been gently cooked to the temperature it specifically requires so do not microwave for too much longer as to avoid further cooking your pet's meal and degrading nutrients.