If you are a biweekly or monthly customer storing some meals in your freezer or your fresh meals have frozen in transit due to the efficacy of dry ice (read more about why this might happen in our Help Article), defrosting your pet's NomNomNow is easy!
Here are the top ways we recommend doing so:
- When you have served most of the meal packs stored in your fridge, beginning moving over some meals from the freezer. Do this about 24-48 hours before serving as this is approximately how long meals will take to thaw in your fridge.
- Place unopened meal packs in warm water bath until thawed.
- Pour the meal into a microwave-safe bowl and microwave for about 10 - 15 seconds. Each whole-food ingredient in your pet's meals has been gently cooked to the temperature it specifically requires so do not microwave for too much longer as to avoid further cooking your pet's meal and degrading nutrients.