Order delivered while you were out of the house? Not to worry! Please know our orders are packaged to be able to handle additional time in transit. As long as your dog's meal packs arrived cool to the touch, the meals should be safe to serve (or freeze for later use) even if they aren't totally frozen upon delivery. We refer to the USDA regulations on refreezing, which you can find here. If you do have any concerns, please reach out to our Pet Support team directly on our website.