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Help Center
Help Center
Need-To-Knows
Understanding your subscription
Order Deadline
Skipping "Transition meals" prior to first delivery
Updating your pet's information
Noting medical issues
Serving & Storage
Storing your pet's meals
Defrosting your pet's meals
When to serve the first fresh meal
Serving your dog's transition portions
Transitioning your cat
How much to feed each pet
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Account & Recipe Changes
Changing your pet's recipe
Selecting multiple recipes in each delivery
Rotating between different recipes each delivery
Add-on wellness products
Adding and removing pets from your account
Canceling your subscription
Delivery Assistance
Changing your delivery address
Skipping deliveries
Tracking your delivery
What to do if your delivery arrives when you're not home
What to do if a delivery doesn't arrive or you can't find it
Packaging
Recycling & reusing packaging
Dry ice in your deliveries
Pet Tips
Tips for a picky eater
Tips for an upset stomach
Changes in stool
Pet seems energetic or hungry after eating
Pet gaining or losing weight
Spreading the word
Sending information on your pet's meals to your vet
Referring a friend
Contact Us
Contact Info & Customer Care Hours