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Help Center

Need-To-Knows

  • Understanding your subscription
  • Order Deadline
  • Skipping "Transition meals" prior to first delivery
  • Updating your pet's information
  • Noting medical issues

Serving & Storage

  • Storing your pet's meals
  • When to serve the first fresh meal
  • Serving your pet's transition portions
  • How much to feed each pet

Account & Recipe Changes

  • How to resume deliveries
  • Changing your pet's recipe
  • Selecting multiple recipes in each delivery
  • Rotating between different recipes each delivery
  • Add-on wellness products
  • Adding and removing pets from your account
See all 7 articles

Delivery Assistance

  • Redirecting your delivery
  • Rescheduling deliveries
  • Tracking your delivery
  • What to do if your delivery arrives when you're not home
  • What to do if a delivery doesn't arrive or you can't find it

Packaging

  • Recycling & reusing packaging
  • Dry ice in your deliveries

Pet Tips

  • Tips for a picky eater
  • Tips for an upset stomach
  • Changes in stool
  • Pet seems energetic or hungry after eating
  • Pet gaining or losing weight

Spreading the word

  • Sending information on your pet's meals to your vet
  • Referring a friend

Contact Us

  • Contact Info & Customer Care Hours
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