Help Center

Need-To-Knows

• Understanding your subscription
• Order Deadline
• Skipping "Transition meals" prior to first delivery
• Updating your pet's information
• Noting medical issues

Serving & Storage

• Storing your pet's meals
• Defrosting your pet's meals
• When to serve the first fresh meal
• Serving your dog's transition portions
• Transitioning your cat
• How much to feed each pet

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Account & Recipe Changes

• Changing your pet's recipe
• Selecting multiple recipes in each delivery
• Rotating between different recipes each delivery
• Add-on wellness products
• Adding and removing pets from your account
• Canceling your subscription

Delivery Assistance

• Changing your delivery address
• Skipping deliveries
• Tracking your delivery
• What to do if your delivery arrives when you're not home
• What to do if a delivery doesn't arrive or you can't find it

Packaging

• Recycling & reusing packaging
• Dry ice in your deliveries

Pet Tips

• Tips for a picky eater
• Tips for an upset stomach
• Changes in stool
• Pet seems energetic or hungry after eating
• Pet gaining or losing weight

Spreading the word

• Sending information on your pet's meals to your vet
• Referring a friend

Contact Us

• Contact Info & Customer Care Hours