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Help Center

Getting Started

  • How does Nom Nom work?
  • How much will my Nom Nom cost?

Account Need-To-Knows

  • Understanding your subscription
  • Order Deadline
  • Updating your pet's information
  • How do I choose my dog's activity level?
  • Noting medical issues

Serving & Storage

  • Is it safe to refreeze Nom Nom if it arrives thawed?
  • How do I store my pet's meals?
  • When do I start serving Nom Nom?
  • How do I transition my dog to Nom Nom?
  • How much do I feed each pet?

Account & Recipe Changes

  • Can I remove a pet from my account?
  • How to resume deliveries
  • Can I change my pet's recipe?
  • Can I receive multiple recipes at once?
  • Rotating between different recipes each delivery
  • Add-on wellness products
See all 8 articles

Delivery Assistance

  • Redirecting your delivery
  • How do I reschedule my next order?
  • How do I track my delivery?
  • What if my delivery arrives when I'm not home?
  • What do I do if my delivery doesn't arrive or I can't find it?

Packaging

  • Why was there no dry ice in my box?
  • Why do you use dry ice in your shipments?
  • Is the packaging recyclable?
  • How do I unpack my box?

Pet Tips

  • Why is my pet so energetic after meals?
  • Why is my pet gaining weight?
  • Tips for a picky eater
  • Tips for an upset stomach
  • Why has my pet's stool changed?
  • Why is my pet still acting hungry after eating?
See all 7 articles

Spreading the Word

  • How can I send my plan's nutritional information to my vet?
  • Can I refer a friend to Nom Nom?
Nom Nom Help Center