Help Center

Getting Started

• How does Nom Nom work?
• How much will my Nom Nom cost?

Account Need-To-Knows

• Understanding your subscription
• Order Deadline
• Can I skip transition meals for my pet?
• Updating your pet's information
• How do I choose my dog's activity level?
• Noting medical issues

Serving & Storage

• Is it safe to refreeze Nom Nom if it arrives thawed?
• How do I store my pet's meals?
• When do I start serving Nom Nom?
• How do I transition my dog to Nom Nom?
• How much do I feed each pet?

Account & Recipe Changes

• Can I remove a pet from my account?
• How to resume deliveries
• Can I change my pet's recipe?
• Can I receive multiple recipes at once?
• Rotating between different recipes each delivery
• Add-on wellness products

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Delivery Assistance

• Redirecting your delivery
• How do I reschedule my next order?
• How do I track my delivery?
• What if my delivery arrives when I'm not home?
• What do I do if my delivery doesn't arrive or I can't find it?

Packaging

• Why was there no dry ice in my box?
• Why do you use dry ice in your shipments?
• Is the packaging recyclable?
• How do I unpack my box?

Pet Tips

• Why is my pet so energetic after meals?
• Why is my pet gaining weight?
• Tips for a picky eater
• Tips for an upset stomach
• Why has my pet's stool changed?
• Why is my pet still acting hungry after eating?

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Spreading the Word

• How can I send my plan's nutritional information to my vet?
• Can I refer a friend to Nom Nom?